Amazon’s customer service is amazing.

I recently had my Kindle screen crap out.  I called in prepared to get read the riot act and have a bunch of irritating paperwork and possibly charges thrown at me.

I was really, REALLY wrong.

I spent about 10 seconds on hold, got a friendly rep that apologized and told me how it must be frustrating to not have my Kindle working.  They cross shipped me a brand new unit, no questions asked, and asked me politely to send the old one back.  I had my Kindle at 10am the next day.

That kind of customer service is amazing, and Amazon is a model for all other companies to follow.

Anyone else have any awesome Amazon customer service stories?